• Dear customers! Our retail shop will be closed from 16.12.2020 until further notice!
    Orders from the online shop will be processed as usual and shipped promptly.
  • From now on we also ship to the Netherlands and Poland!
Delivered from Germany
lovingly and safely packed
2021 HANTEO Family Member No.: HF0049DBK001

Frequently asked questions

Reclamation: Damaged during transport

If the package was damaged during transport, please notify us immediately and send us pictures of the damaged items via e-mail info@daebak.de .
As soon as we have checked the damages, we will contact you as soon as possible and provide you with further instructions. Usually the customer will have to take the package with all its contents and a DHL damage report to a DHL station as a damaged delivery.

Please note, that the damaged package needs to be at the DHL station within 7 days after receiving the receiving the package. DHL will then check the reclamation. This process can take up to 14 days. We ask for your understanding and we will notify about every change of the investigation.

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