Frequently Asked Questions
Top 3 Questions
Due to the production related processes at the entertainment, we don't have any way to verify the contents of the album, because we can't open the original packaging.
If there is something missing in your CD/DVD packaging, i.e. photocards/poster/booklets/etc, we can't provide you with a replacement.
Because the entertainments reserve the right to modify the album contents on short notice, we are unable to compensate for modified or removed contents.
https://www.daebak.de/en/Frequently-Asked-Questions/Frequently-Asked-Questions/Frequently-Asked-Questions/Pre-Order/Orders/Returns/I-am-missing-something-in-my-album
We are shipping our packages via DHL to our customers in Germany and and all members of the European Union.
Shipping time after dispatch:
After your shipment has been processed, you will receive a notification with a tracking number via e-mail. This tracking number will allow you to check the whereabouts of your shipment. If there are any delays, we will notify you immediately.
https://www.daebak.de/en/Frequently-Asked-Questions/Shipping/Shipping-time
Shipping time after dispatch:
| Country | Shipping Duration |
| Germany | 2 – 3 Business Days |
| Other EU-Countries | 5 – 10 Business Days |
After your shipment has been processed, you will receive a notification with a tracking number via e-mail. This tracking number will allow you to check the whereabouts of your shipment. If there are any delays, we will notify you immediately.
Yes, all purchases will be included in the HANTEO charts.
Reference: HANTEO CHARTS FAMILY No.: HF0049DBK001.
We are reporting our sales on a daily basis to HANTEO. All your purchases will support your favourite K-Pop artist. HANTEO: Counts how many albums were purchased by individual customers. This will help your favourite K-Pop artist to win at music shows or other events in Korea.
https://www.daebak.de/en/Frequently-Asked-Questions/Frequently-Asked-Questions/Pre-Order/Orders/Will-my-album-purchases-be-counted-towards-the-Hanteo-charts
Reference: HANTEO CHARTS FAMILY No.: HF0049DBK001.
We are reporting our sales on a daily basis to HANTEO. All your purchases will support your favourite K-Pop artist. HANTEO: Counts how many albums were purchased by individual customers. This will help your favourite K-Pop artist to win at music shows or other events in Korea.