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Orders

If you have a customer account, you can check your order notes at any time in your account. Go to “Orders”, select the relevant order, and click “View order”. Then scroll down slightly until you reach the “Additional Information” section. If your details are visible there, your note (e.g. a request or special instruction) has been successfully submitted and received by us. If no additional information is displayed, the note was not confirmed and unfortunately did not reach us. In this case, we recommend contacting us again by email. In general, you can also find your notes in the order confirmation. This is available to both guest customers and customers with an account, and is shown or sent via email accordingly.
If you are ordering during the pre-order process, your album is guaranteed to be a first press. After the pre-order phase we cannot guarantee that the album is part of the first press. The manufacturer does not provide an indication on the box and we are unable to check the contents, because all albums are sealed.
Normally all first press editions contain a photo card but this also depends on the manufacturer and we can't interfere with this process. If you order during the pre-order phase, your album is guaranteed to be a first press but afterwards we can't guarantee if it is a first press. The manufacturer does not provide an indication on the box and we are unable to check the contents, because all albums are sealed.
Yes, all purchases will be included in the HANTEO charts.
Reference: HANTEO CHARTS FAMILY No.: HF0049DBK001.
We are reporting our sales on a daily basis to HANTEO. All your purchases will support your favourite K-Pop artist. HANTEO: Counts how many albums were purchased by individual customers. This will help your favourite K-Pop artist to win at music shows or other events in Korea.
Due to the production related processes at the entertainment, we don't have any way to verify the contents of the album, because we can't open the original packaging. If there is something missing in your CD/DVD packaging, i.e. photocards/poster/booklets/etc, we can't provide you with a replacement. Because the entertainments reserve the right to modify the album contents on short notice, we are unable to compensate for modified or removed contents.
„Weverse Album“ or „Platform Album“ isn't a physical Album with a CD inside, as we know. A Weverse/Platform is a digital Album which can be used with an App or with scanning the QR-Code. Some platform albums, e.g. SMini, only work via NFC. Here it is important that your smartphone supports NFC. The only physical inclusions are different types of photocards and the album cover, which is called "Card Holder".
The common apps are minirecord, NEMOZ, Kihno, Smart Music Card, Pocaalbum. These can be downloaded from the App Store or Google Play.
In most cases, this happens because you placed your order as a guest. For security reasons, the order link sent to you by email is only valid for approximately 30 days. After this period, the link cannot be reactivated. However, there is no need to worry: Your order is still safely stored in our system, and you will continue to receive email updates whenever the order status changes. If you would like to view your orders at any time, we recommend creating a customer account. If you have any questions, feel free to contact us—we’re happy to help. 😊
A pre-order with POB in transit can sometimes take longer than expected. This is because they are often produced just before the official release and sometimes delays can occur. Manufacturers and suppliers must ensure that products are produced in sufficient quantity and quality to meet demand. This can lead to bottlenecks in production and result in the release date not being met. Therefore, pre-orders with POB in transit can sometimes take 1-2 weeks longer than expected. It is important to be patient and understand that these delays are part of the process and are not always avoidable.
How does the Random Photo Card promotion work?
For orders over 40€, you will receive 1 random photo card for free. For orders over 80€, you will receive 2 random photo cards, and so on. The random photo card will automatically be added to your cart once the required order amount has been reached. If you do not want the random photo card, you can easily remove it from your cart with one click.

Can I request a specific group?
Yes, absolutely 🙂 You are welcome to leave your favorite groups or members in the order notes. We will try our best to consider your wishes whenever possible.

Am I guaranteed to receive my preferred group?
Unfortunately, we cannot guarantee this, as the selection is completely random and depends on current availability.

What can a “Photo Card” be?
A photo card can come in different forms, for example: standard photo cards Polaroids postcard-sized items ID photo cards lenticular cards special event or benefit cards other collectible items.

Thank you so much for your support and happy collecting 💖
If there is no indication in the article description, you can notify us during the order process by leaving us a note. You can also send us an e-mail. We will check availability and consider your wish. If the version is not available, we will contact you.

We were unable to contact you, because your e-mail address was invalid and there was no phone number saved in your account. 

  •  We needed to clarify something regarding your order, because there were issues like incomplete shipping address and we haven’t received any response from you via e-mail. 
  •  Your order was cancelled, because the 7-day deadline for the payment had passed. 
  •  Our delivery partner DHL was unable to deliver the package to you, because you weren’t at home or there was an issue with your address. 
  •  You forgot to include the shipping cost in your transfer and we were unable to contact you via e-mail or phone, because no phone number was saved in your account. 
  • Your order might contain already available products but there is at least one pre-order item included in your order and we are not offering partial deliveries. 

 All of these reasons are examples which are quite common. If you feel that your order is due and you are not aware of any problems, please contact us immediately via e-mail info@daebak.de .

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