Kep1er - TROUBLESHOOTER

In store we accept your payments in cash, Maestro (EC), VISA, MasterCard, Diners, American Express, JCP and V-Pay.

Contactless paying is available and includes Google Pay and Apple Pay.

We are offering multiple ways to pay in our shop like advanced payment via bank transfer, PayPal, VISA, MasterCard, American Express, SEPA payment, "Klarna Pay Later". We also offer EPS for shipping to Austria, iDEAL for shipping to the Netherlands and Przelewy24 for shipping to Poland. It is also possible to redeem a DAEBAK online voucher.

If your order is a pre-order, please keep in mind that there can be longer delays until the order has been shipped. The official release date will be shown in the article description.

Please note that the mentioned release date corresponds to the release in Korea and starting from this date, you can expect an estimated delivery time of around 10 to 14 business days.

If your pre-order contains an already existing article, we will hold back the order until the order is complete, because we are not offering partial deliveries and your order will be shipped, once all articles are in stock.

If you need an article sooner, please make a separate order.

Unless there is a specific detail mentioned in the article description, you can tell us your favoured version(s) during the order process by leaving us a note. If you are not specifying a version, we will choose the album(s) randomly. If an album is released in two or more versions and you intend to buy the two or more versions, we will automatically choose different versions and different posters (if there are multiple ones to choose from) for your order.

Usually the pre-order contains some free goods like posters (folded) or the announced pre-order specials. We can't always guarantee the availability of all goods, so please keep this in mind.

Goods for a 2nd pre-order can vary!

If you are ordering during the pre-order process, your album is guaranteed to be a first press. After the pre-order phase we cannot guarantee that the album is part of the first press. The manufacturer does not provide an indication on the box and we are unable to check the contents, because all albums are sealed.

Normally all first press editions contain a photo card but this also depends on the manufacturer and we can't interfere with this process. If you order during the pre-order phase, your album is guaranteed to be a first press but afterwards we can't guarantee if it is a first press. The manufacturer does not provide an indication on the box and we are unable to check the contents, because all albums are sealed.

Yes, all purchases will be included in the HANTEO charts. Reference: HANTEO CHARTS FAMILY No.: HF0049DBK001.

We are reporting our sales on a daily basis to HANTEO. All your purchases will support your favourite K-Pop artist.

HANTEO: Counts how many albums were purchased by individual customers. This will help your favourite K-Pop artist to win at music shows or other events in Korea.

Wenn we announce a pre-order, we list all the contents based on the information, provided by the entertainment.
Due to the fact that this information is pretty early, there can be changes until the release.
Unfortunately, the entertainments do not inform us about these changes and in rare cases, the contents of the pre-order can differ from the original information.

Due to this fact, we have no influence on the contents of the sealed product and therefore we cannot provide anything, the entertainment did not include in the product.

Due to the production related processes at the entertainment, we don't have any way to verify the contents of the album, because we can't open the original packaging.

If there is something missing in your CD/DVD packaging, i.e. photocards/poster/booklets/etc, we can't provide you with a replacement.
Because the entertainments reserve the right to modify the album contents on short notice, we are unable to compensate for modified or removed contents.

We are shipping our packages via DHL to our customers in Germany and and all members of the European Union.

Shipping time after dispatch:

After your shipment has been processed, you will receive a notification with a tracking number via e-mail. This tracking number will allow you to check the whereabouts of your shipment. If there are any delays, we will notify you immediately.

We charge 4,90 EUR for a regular shipment. If your order is above 70 EUR and destined for Germany, we will waive this fee.

Shipping cost for all other EU-countries is EUR 13,90.

If a shipment needs to be re-shipped due to a wrong address or too many delivery attempts, we have to charge you 9,80 EUR (Return fee to us 4,90 EUR and new shipment to you 4,90 EUR). For Austria and Poland the charge is 30€.

You can always choose to pick up the package in our store. Just select “Pick up in store” during the order process. This will automatically remove the shipping cost of 4,90 EUR of orders below 70,00 EUR. If your order is a pre-order, we will send you an e-mail once the article is available for pick-up!

Please be aware that unpaid “Pick up orders” need to be picked up within 14 days after being notified, otherwise we will have to cancel the order!

If you don’t like the ordered item, you received the wrong item or you ordered the wrong size, we can take back the item if the seal of the item hasn’t been broken. You can return the item with 14 days after receiving and in accordance of our Terms of service and the right of rescission. The shipping cost for the return has to be paid by you.

How does it work?

• Fill out the form for the return and send it to us via e-mail info@daebak.de. Please make a copy of the e-mail and put it into the package

• Please make sure that you pack the goods safely

• Keep the deadline for the rescission in mind and choose the delivery option accordingly

• Deliver the package to the next DHL shop for processing

• You can find the form for the return here: https://www.daebak.de/en/right-of-rescission

If you received the wrong items, please contact us immediately via e-mail info@daebak.de and provide us with a photo of your shipment. We will then provide you with a Return label without any charges.

How does it work?

• Print out the e-mail correspondence and put it into the package

• Please make sure the item is packed safely

• Return the package to a DHL shop for processing

If the package was damaged during transport, please notify us immediately and send us pictures of the damaged items via e-mail info@daebak.de .
As soon as we have checked the damages, we will contact you as soon as possible and provide you with further instructions. Usually the customer will have to take the package with all its contents and a DHL damage report to a DHL station as a damaged delivery.

Please note, that the damaged package needs to be at the DHL station within 7 days after receiving the receiving the package. DHL will then check the reclamation. This process can take up to 14 days. We ask for your understanding and we will notify about every change of the investigation.

Due to the production related processes at the entertainment, we don't have any way to verify the contents of the album, because we can't open the original packaging.

If there is something missing in your CD/DVD packaging, i.e. photocards/poster/booklets/etc, we can't provide you with a replacement.
Because the entertainments reserve the right to modify the album contents on short notice, we are unable to compensate for modified or removed contents.

In the last step of the order “Payment & Shipping” you have the option to “Enter voucher code”. You can enter your voucher now and proceed with the pink arrow. If you don’t click on the button the voucher will not be redeem and the amount will not be deducted from your final amount.

Unfortunately, this is not possible because the online voucher is restricted for online purposes only! For the store we offer a separate voucher which can only be redeemed in the store.

If there is no indication in the article description, you can notify us during the order process by leaving us a note. You can also send us an e-mail. We will check availability and consider your wish. If the version is not available, we will contact you.

• We were unable to contact you, because your e-mail address was invalid and there was no phone number saved in your account.

• We needed to clarify something regarding your order, because there were issues like incomplete shipping address and we haven’t received any response from you via e-mail.

• Your order was cancelled, because the 7-day deadline for the payment had passed.

• Our delivery partner DHL was unable to deliver the package to you, because you weren’t at home or there was an issue with your address.

• You forgot to include the shipping cost in your transfer and we were unable to contact you via e-mail or phone, because no phone number was saved in your account.

• Your order might contain already available products but there is at least one pre-order item included in your order and we are not offering partial deliveries.

All of these reasons are examples which are quite common. If you feel that your order is due and you are not aware of any problems, please contact us immediately via e-mail info@daebak.de .

If you are ordering during the pre-order process, your album is guaranteed to be a first press. After the pre-order phase we cannot guarantee that the album is part of the first press. The manufacturer does not provide an indication on the box and we are unable to check the contents, because all albums are sealed.

Normally all first press editions contain a photo card but this also depends on the manufacturer and we can't interfere with this process. If you order during the pre-order phase, your album is guaranteed to be a first press but afterwards we can't guarantee if it is a first press. The manufacturer does not provide an indication on the box and we are unable to check the contents, because all albums are sealed.

Yes, all purchases will be included in the HANTEO charts. Reference: HANTEO CHARTS FAMILY No.: HF0049DBK001.

We are reporting our sales on a daily basis to HANTEO. All your purchases will support your favourite K-Pop artist.

HANTEO: Counts how many albums were purchased by individual customers. This will help your favourite K-Pop artist to win at music shows or other events in Korea.

Due to the production related processes at the entertainment, we don't have any way to verify the contents of the album, because we can't open the original packaging.

If there is something missing in your CD/DVD packaging, i.e. photocards/poster/booklets/etc, we can't provide you with a replacement.
Because the entertainments reserve the right to modify the album contents on short notice, we are unable to compensate for modified or removed contents.

This status means that the order has been completed and that we have received your payment. Unless it is a pre-order, you will receive a shipping notification soon.

This status means that we have received the payment for your order.

This means that there are some discrepancies which need immediate action. Please respond to our e-mail as soon as possible and provide us with the required information for your order.

This status means that your order is ready for pick up in our store. You will receive an e-mail shortly with the information that you have to pick up the order within 14 days.

This status means that your shipment has been completed and handed over to DHL. You will receive an e-mail with tracking information, which can be tracked on www.dhl.com.

This status means that your shipment has been shipped in parts. You will receive an additional e-mail with a tracking reference. Once your shipment is complete, you will receive an additional e-mail.