• Dear customers! Our retail shop will be closed from 16.12.2020 until further notice!
    Orders from the online shop will be processed as usual and shipped promptly.
  • From now on we also ship to the Netherlands and Poland!
Delivered from Germany
lovingly and safely packed
2021 HANTEO Family Member No.: HF0049DBK001

Frequently asked questions

General information for the pre-order handling

If your order is a pre-order, please keep in mind that there can be longer delays until the order has been shipped. The official release date will be shown in the article description.

Please note that the mentioned release date corresponds to the release in Korea and starting from this date, you can expect an estimated delivery time of around 10 to 14 business days.

If your pre-order contains an already existing article, we will hold back the order until the order is complete, because we are not offering partial deliveries and your order will be shipped, once all articles are in stock.

If you need an article sooner, please make a separate order.