Free shipping in Germany from € 40,00
lovingly and safely packed
2020 HANTEO Family Member No.: HF0049DBK001

Top 5 questions

Can I get a specific album version?

If there is no indication in the article description, you can notify us during the order process by leaving us a note. You can also send us an e-mail. We will check availability and consider your wish. If the version is not available, we will contact you.

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Which version of my ordered albums will be delivered to me?

Unless there is a specific detail mentioned in the article description, you can tell us your favoured version(s) during the order process by leaving us a note. If you are not specifying a version, we will choose the album(s) randomly. If an album is released in two or more versions and you intend to buy the two or more versions, we will automatically choose different versions and different posters (if there are multiple ones to choose from) for your order.

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Are there free posters in a pre-order?

Usually the pre-order contains some free goods like posters (folded) or the announced pre-order specials. We can't always guarantee the availability of all goods, so please keep this in mind.

Goods for a 2nd pre-order can vary!

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Shipping time

We are shipping our packages via DHL to our customers in Germany, Austria and Poland. The estimated shipping duration is around 1 or 2 business days in Germany. After your shipment has been processed, you will receive a notification with a tracking number. This tracking number will allow you to check the whereabouts of your shipment. If there are any delays, we will notify you immediately.

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Shipping cost

We charge 4,90 EUR for a regular shipment. If your order is above 40 EUR and destined for Germany, we will waive this fee. For Austria and Poland, the shipping cost is 15,00 EUR.

If a shipment needs to be re-shipped due to a wrong address or too many delivery attempts, we have to charge you 9,80 EUR (Return fee to us 4,90 EUR and new shipment to you 4,90 EUR).

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New questions

Pick-Up at our store

You can always choose to pick up the package in our store. Just select “Pick up in store” during the order process. This will automatically remove the shipping cost of 4,90 EUR of orders below 40,00 EUR. If your order is a pre-order, we will send you an e-mail once the article is available for pick-up!

Please be aware that unpaid “Pick up orders” need to be picked up within 14 days after being notified, otherwise we will have to cancel the order!

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Rescission

If you don’t like the ordered item, you received the wrong item or you ordered the wrong size, we can take back the item if the seal of the item hasn’t been broken. You can return the item with 14 days after receiving and in accordance of our Terms of service and the right of rescission. The shipping cost for the return has to be paid by you.

How does it work?

Fill out the form for the return and send it to us via e-mail info@daebak.de. Please make a copy of the e-mail and put it into the package

 Please make sure that you pack the goods safely

 Keep the deadline for the rescission in mind and choose the delivery option accordingly

 Deliver the package to the next DHL shop for processing

 You can find the form for the return here: https://www.daebak.de/en/right-of-rescission

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Reclamation: Wrong items

If you received the wrong items, please contact us immediately via e-mail info@daebak.de and provide us with a photo of your shipment. We will then provide you with a Return label without any charges.

How does it work?

Print out the e-mail correspondence and put it into the package

Please make sure the item is packed safely

Return the package to a DHL shop for processing

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Reclamation: Damaged during transport

If the package was damaged during transport, please notify us immediately and send us pictures of the damaged items via e-mail info@daebak.de .
As soon as we have checked the damages, we will contact you as soon as possible and provide you with further instructions. Usually the customer will have to take the package with all its contents and a DHL damage report to a DHL station as a damaged delivery.

Please note, that the damaged package needs to be at the DHL station within 7 days after receiving the receiving the package. DHL will then check the reclamation. This process can take up to 14 days. We ask for your understanding and we will notify about every change of the investigation.

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In progress

This status means that the order has been completed and that we have received your payment. Unless it is a pre-order, you will receive a shipping notification soon.

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Answer not found?

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