• Dear customers! Our retail shop will be closed from 16.12.2020 until further notice!
    Orders from the online shop will be processed as usual and shipped promptly.
  • From now on we also ship to the Netherlands and Poland!
Delivered from Germany
lovingly and safely packed
2021 HANTEO Family Member No.: HF0049DBK001

Frequently asked questions

Order status

In progress

This status means that the order has been completed and that we have received your payment. Unless it is a pre-order, you will receive a shipping notification soon.

1
Completely paid

This status means that we have received the payment for your order.

1
Clarification required

This means that there are some discrepancies which need immediate action. Please respond to our e-mail as soon as possible and provide us with the required information for your order.

1
Ready for pick up

This status means that your order is ready for pick up in our store. You will receive an e-mail shortly with the information that you have to pick up the order within 14 days.

1
Completely delivered

This status means that your shipment has been completed and handed over to DHL. You will receive an e-mail with tracking information, which can be tracked on www.dhl.com.

1
Answer not found?

Use our contact form to ask us your question

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