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2020 HANTEO Family Member No.: HF0049DBK001

FAQ

Order status

In progress

This status means that the order has been completed and that we have received your payment. Unless it is a pre-order, you will receive a shipping notification soon.

1
Completely paid

This status means that we have received the payment for your order.

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Clarification required

This means that there are some discrepancies which need immediate action. Please respond to our e-mail as soon as possible and provide us with the required information for your order.

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Ready for pick up

This status means that your order is ready for pick up in our store. You will receive an e-mail shortly with the information that you have to pick up the order within 14 days.

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Completely delivered

This status means that your shipment has been completed and handed over to DHL. You will receive an e-mail with tracking information, which can be tracked on www.dhl.com.

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Answer not found?

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