• Dear customers! Our retail shop will be closed from 16.12.2020 until further notice!
    Orders from the online shop will be processed as usual and shipped promptly.
  • From now on we also ship to the Netherlands and Poland!
Delivered from Germany
lovingly and safely packed
2021 HANTEO Family Member No.: HF0049DBK001

Frequently asked questions

Order status

In progress

This status means that the order has been completed and that we have received your payment. Unless it is a pre-order, you will receive a shipping notification soon.

Completely paid

This status means that we have received the payment for your order.

Clarification required

This means that there are some discrepancies which need immediate action. Please respond to our e-mail as soon as possible and provide us with the required information for your order.

Ready for pick up

This status means that your order is ready for pick up in our store. You will receive an e-mail shortly with the information that you have to pick up the order within 14 days.

Completely delivered

This status means that your shipment has been completed and handed over to DHL. You will receive an e-mail with tracking information, which can be tracked on www.dhl.com.

Answer not found?

Use our contact form to ask us your question

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