Frequently asked questions

• We were unable to contact you, because your e-mail address was invalid and there was no phone number saved in your account.

• We needed to clarify something regarding your order, because there were issues like incomplete shipping address and we haven’t received any response from you via e-mail.

• Your order was cancelled, because the 7-day deadline for the payment had passed.

• Our delivery partner DHL was unable to deliver the package to you, because you weren’t at home or there was an issue with your address.

• You forgot to include the shipping cost in your transfer and we were unable to contact you via e-mail or phone, because no phone number was saved in your account.

• Your order might contain already available products but there is at least one pre-order item included in your order and we are not offering partial deliveries.

All of these reasons are examples which are quite common. If you feel that your order is due and you are not aware of any problems, please contact us immediately via e-mail info@daebak.de .