• Dear customers! Our retail shop will be closed from 16.12.2020 until further notice!
    Orders from the online shop will be processed as usual and shipped promptly.
  • From now on we also ship to the Netherlands and Poland!
Delivered from Germany
lovingly and safely packed
2021 HANTEO Family Member No.: HF0049DBK001

Frequently asked questions

Shipping

Shipping time

We are shipping our packages via DHL to our customers in Germany, Austria, Netherlands and Poland. The estimated shipping duration is around 1 or 2 business days in Germany. After your shipment has been processed, you will receive a notification with a tracking number. This tracking number will allow you to check the whereabouts of your shipment. If there are any delays, we will notify you immediately.

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Shipping cost

We charge 4,90 EUR for a regular shipment. If your order is above 50 EUR and destined for Germany, we will waive this fee. For Austria, Netherlands and Poland, the shipping cost is 13,90 EUR.

If a shipment needs to be re-shipped due to a wrong address or too many delivery attempts, we have to charge you 9,80 EUR (Return fee to us 4,90 EUR and new shipment to you 4,90 EUR). For Austria and Poland the charge is 30€.

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Pick-Up in store

You can always choose to pick up the package in our store. Just select “Pick up in store” during the order process. This will automatically remove the shipping cost of 4,90 EUR of orders below 50,00 EUR. If your order is a pre-order, we will send you an e-mail once the article is available for pick-up!

Please be aware that unpaid “Pick up orders” need to be picked up within 14 days after being notified, otherwise we will have to cancel the order!

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Answer not found?

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