Frequently asked questions

We are shipping our packages via DHL to our customers in Germany and and all members of the European Union.

Shipping time after dispatch:

After your shipment has been processed, you will receive a notification with a tracking number via e-mail. This tracking number will allow you to check the whereabouts of your shipment. If there are any delays, we will notify you immediately.

We charge 4,90 EUR for a regular shipment. If your order is above 70 EUR and destined for Germany, we will waive this fee.

Shipping cost for all other EU-countries is EUR 13,90.

If a shipment needs to be re-shipped due to a wrong address or too many delivery attempts, we have to charge you 9,80 EUR (Return fee to us 4,90 EUR and new shipment to you 4,90 EUR). For Austria and Poland the charge is 30€.

You can always choose to pick up the package in our store. Just select “Pick up in store” during the order process. This will automatically remove the shipping cost of 4,90 EUR of orders below 70,00 EUR. If your order is a pre-order, we will send you an e-mail once the article is available for pick-up!

Please be aware that unpaid “Pick up orders” need to be picked up within 14 days after being notified, otherwise we will have to cancel the order!