Delivered from Germany
lovingly and safely packed
2024 HANTEO Family Member No.: HF0049DBK001

Shipping and payment conditions

We ship our goods inside germany and to all members of the European Union.
Shipping to Switzerland is possible through our partner More information

We offer free shipping for Germany in our online shop for every order above EUR 70,00.
Orders below EUR 70,00 have a shipping fee of EUR 4,90.

Shipping cost for all other EU-countries is EUR 14,90. For shipping to Finland and Sweden, an additional fee of EUR 4.30 will be charged for door-to-door delivery. If door-to-door delivery is not desired, delivery can alternatively be made to the nearest pick-up point. In this case, the additional fee does not apply.

We are currently shipping our goods with DHL. 

Information for shipping dates estimates

For advance payments, the shipping deadline starts the day after the payment has been made to the bank or payment provider and ends at the last day of the deadline. If the deadline is on a Saturday, Sunday or a state aproved holiday in Germany, the shipping will commence on the next business day. For Pre- and Extra orders please check the delivery times in the item description.

Shipping time after dispatch:

Country Shipping time
Germany 2 – 3 business days
Other EU countries 5 – 10 business days

Shipping to Switzerland

For shipments to Switzerland we recommend the service of our partner All customs formalities and the delivery to your door will be handled by for a small fee. To do this, register with before you register. You can find more information about the process at:

Payment conditions

We are offering multiple way to pay for your order:

  • Bank transfer (advance payment)
    The amount of the invoice has to be paid within 7 days after receiving the e-mail with our confirmation for you to transfer the money to our bank account. Payments which are not paid within those 7 days will be cancelled without further notice!
  • PayPal
  • Debit. creditcard, Purchase on account
    (via PayPal PLUS, no Paypal account required)
  • Klarna Pay Later / Klarna pay now. (only for shipments within Germany and to Austria, Finland, France, Belgium, Netherlands, Sweden, Denmark, Spain, Portugal, Italy)
    (In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden)
    The payment deadline is 14 days after the goods/tickets have been shipped or for other provided services. The payment requirements for deliveries within Germany can be found here and for deliveries to Austria can be found here

    Please note:
    We are not offering "Klarna Pay Later" and Klarna Pay now. for pre-orders.
  • eps (only for shipments to Austria)
    More information can be found here:

  • iDEAL (only for shipments to the Netherlands)
    More information can be found here:

  • Przelewy24 (only for shipments to Poland)
    More information can be found here:

  • Giropay (only for shipments within Germany)
    More information can be found here:

In order to use the Klarna service, you need a positive credit check. We will forward your information during the payment process and before the confirmation of the purchase to Klarna for verification purposes. Please keep in mind that we can only offer you payment options, which are available after the credit check. For more information about the German terms of service of Klarna, please check their website here and for the Austrian terms of service here
For general information of Klarna terms of service zou can find them here Your personal information will be transmitted to Klarna under the current data protection guidelines in accordance of the Klarna data protection of Germany and Austria.


Please contact us about returns at and add the revocation form to your shipment. Every package needs to be send to the following address:

Alt-Schwanheim 32
60529 Frankfurt am Main

More information about the return of a package, you can call us at +49 (0) 69 - 35355173.