• Dear customers! Our retail store will be closed from 23.11.2020 - 04.12.2020!
    Orders from the online shop will be processed as usual and shipped as soon as possible.
Delivered from Germany
lovingly and safely packed
2020 HANTEO Family Member No.: HF0049DBK001

Shipping and payment conditions

Deliveries are only available for the following countries: Germany, Austria

We offer free shipping for Germany in our online shop for every order above  EUR 40,00.
Orders below EUR 40,00 have a shipping fee of EUR 4,90.

Shipping cost for Austria is EUR 15,00

We are currently shipping our goods with DHL.


Information for shipping dates estimates

For advance payments, the shipping deadline starts the day after the payment has been made to the bank or payment provider and ends at the last day of the deadline. If the deadline is on a Saturday, Sunday or a state aproved holiday in Germany, the shipping will commence on the next business day. For Pre- and Extra orders please check the delivery times in the item description. 


Payment conditions

We are offering multiple way to pay for your order:

  • Bank transfer (advance payment)
    The amount of the invoice has to be paid within 7 days after receiving the e-mail with our confirmation for you to transfer the money to our bank account. Payments which are not paid within those 7 days will be cancelled without further notice!
  • PayPal
  • Debit. creditcard, Purchase on account
    (via PayPal PLUS, no Paypal account required)
  • Klarna Pay Later
    (In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden)
    The payment deadline is 14 days after the goods/tickets have been shipped or for other provided services. The payment requirements for deliveries within Germany can be found here https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria can be found here https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0.

    Please note: We are not offering "Klarna Pay Later" for pre-orders.
  • EPS (only for shipments to Austria)
    More information can be found here https://www.eps-ueberweisung.at.

In order to use the Klarna service, you need a positive credit check. We will forward your information during the payment process and before the confirmation of the purchase to Klarna for verification purposes. Please keep in mind that we can only offer you payment options, which are available after the credit check. For more information about the German terms of service of Klarna, please check their website here https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for the Austrian terms of service here https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user.
For general information of Klarna terms of service zou can find them here www.klarna.com. Your personal information will be transmitted to Klarna under the current data protection guidelines in accordance of the Klarna data protection of Germany and Austria.

Returns

Please contact us about returns at info@daebak.de and add the revocation form to your shipment. Every package needs to be send to the following address:

DAEBAK K-Pop Shop
Alt-Schwanheim 32
60529 Frankfurt am Main

More information about the return of a package, you can call us at +49 (0) 69 - 35355173.

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