Frequently asked questions

If you don’t like the ordered item, you received the wrong item or you ordered the wrong size, we can take back the item if the seal of the item hasn’t been broken. You can return the item with 14 days after receiving and in accordance of our Terms of service and the right of rescission. The shipping cost for the return has to be paid by you.

How does it work?

• Fill out the form for the return and send it to us via e-mail info@daebak.de. Please make a copy of the e-mail and put it into the package

• Please make sure that you pack the goods safely

• Keep the deadline for the rescission in mind and choose the delivery option accordingly

• Deliver the package to the next DHL shop for processing

• You can find the form for the return here: https://www.daebak.de/en/right-of-rescission